Ensuring Trust and Transparency in Our Services

Dear Valued Customers,

We recently became aware of a significant issue involving a car dealer linked through our platform. Unfortunately, this dealer sold a vehicle that did not meet the expected standards, leading to a negative experience for the customer. We deeply regret this incident and want to address it directly.

Our platform provided a link to a car dealer who, regrettably, sold a substandard vehicle. This situation has understandably caused frustration and disappointment. We want to clarify that our terms and conditions state we are not directly affiliated with any car dealers. However, we recognize the importance of ensuring that all dealers listed on our platform are trustworthy and reliable.

Steps to Rectify the Mistake

  1. Enhanced Screening Process: We are implementing a more rigorous screening process for all car dealers listed on our platform. This will include verifying their credentials and customer satisfaction ratings.

  2. Customer Feedback Integration: We will actively incorporate customer feedback into our dealer evaluation process. This will help us identify and remove any dealers who do not meet our standards.

  3. Clear Communication: We will update our terms and conditions to make our relationship with third-party dealers more transparent. Additionally, we will provide clearer guidelines on how customers can report issues with dealers.

Sincere Apology and Commitment

We sincerely apologize for any inconvenience and distress this incident has caused. Your trust is paramount to us, and we are committed to making things right. We value the relationship we have with our customers and are dedicated to maintaining a high level of trust and transparency.

Thank you for your understanding and continued support. We are taking these steps to ensure that such an incident does not happen again and to provide you with the best possible service.

Best regards,

Carbot

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